Welcome to www.seawater.lk, owned and operated by Seawater. These terms and conditions (“Terms”) govern your use of our website and any related services provided by Seawater. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
- Use of Website
1.1. You must be at least 15 years old or the age of majority in your jurisdiction to use our website. By using our website, you warrant that you are at least 15 years old or have the necessary legal capacity to enter into these Terms.
1.2. You agree to use our website for lawful purposes only and in accordance with these Terms. You shall not use our website for any unauthorized or illegal activity.
1.3. You acknowledge that we may, at our sole discretion and without prior notice, modify or discontinue any aspect of our website or services. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our website or services.
- Intellectual Property
2.1. All intellectual property rights, including trademarks, copyrights, and any other proprietary rights, in the content and materials displayed on our website are owned by Seawater or our licensors. You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial purposes only.
2.2. You agree not to reproduce, modify, distribute, display, perform, or create derivative works from any content or materials on our website without prior written consent from Seawater.
- Product Information
3.1. We strive to provide accurate and up-to-date information about our products. However, we do not warrant that the product descriptions, pricing, availability, or any other information on our website is accurate, complete, reliable, or current.
3.2. We reserve the right to modify or update any product information on our website without prior notice.
- Ordering and Payment
4.1. By placing an order through our website, you warrant that you are legally capable of entering into a binding contract with Seawater.
4.2. All orders are subject to acceptance and availability. We reserve the right to reject or cancel any order at our discretion.
4.3. Prices listed on our website are not include applicable taxes or shipping fees, unless otherwise stated.
4.4. Payment for orders shall be made through the provided payment methods on our website. You agree to provide accurate and complete payment information and authorize us to charge the total amount for your order.
- Privacy
5.1. We collect and process personal information in accordance with our Privacy Policy. By using our website, you consent to our collection and processing of personal information as outlined in our Privacy Policy.
- Limitation of Liability
6.1. To the extent permitted by law, Seawater shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or services.
- Governing Law and Jurisdiction
7.1. These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
8. Return Policy
- Eligibility for Returns
1.1. To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them. All original tags, labels, and packaging must be intact.
1.2. Customized or personalized items, as well as intimate apparel (e.g., swimwear, underwear), are not eligible for return unless they are defective or damaged upon arrival.
- Return Process
2.1. If you would like to return an item, please contact our customer support within 3 days of receiving your order. We will provide you with instructions on how to proceed with the return.
2.2. You are responsible for all return shipping costs unless the return is due to our error or a defective/damaged item.
2.3. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot be held responsible for lost or damaged packages.
- Exchange
3.1. Once we receive and inspect the returned item(s), we will notify you of the status of your exchange unless the return is due to our error or defective / damage item.
3.3. If it is a Refunds, it may take 3-5days to process and appear in your account, depending on your payment provider.
- Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support within day of received item immediately. We will arrange for a return or replacement of the item at no additional cost to you.
- Final Sale Items
5.1.Items marked as “Final Sale” or “Non-Returnable” are not eligible for return unless they are defective or damaged upon arrival.
- Changes to the Return Policy
6.1. We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.